We are committed to providing a high quality and efficient service to our customers and stakeholders.

We aim to:

• address the needs and requirements of all our customers and users through provision of relevant, comprehensive and up-to-date information and advice to modern standards and to appropriate specifications;
• determine customer/user needs and requirements through consultation and provide work of assured quality within the context of an agreed framework of standards against which it can be judged;
• operate at all times to the highest professional standards; emphasise impartiality, confidentiality, reliability and promptness, and value for money;

These standards demonstrate our commitment to best practice procedures and will be continuously reviewed in line with government recommendations.

We welcome feedback from customers and stakeholders on the quality of the products and services that we offer.

Complaints

In the first instance please contact the person who dealt with your initial requirements. However, if you are not satisfied with the response you may wish to make a formal complaint by post, fax or e-mail to Enquiries.

Please provide us with all relevant information so that we can deal with your complaint as quickly as possible. We will send you a written acknowledgement of your complaint within five working days and give an indication of how long it will take to send you a full response.

In most cases, we aim to provide a full response within twenty working days unless we need further information from you. We will always endeavour to provide you with a full a response as soon as we can.

Contact Enquiries

If you remain dissatisfied contact:
Executive Director
British Geological Survey
Keyworth
Nottingham
NG12 5GG

The Executive Director, Dr John Ludden, will initiate a further formal investigation and reply to you directly with his findings.

The BGS is fully accredited to the Office of Public Sector Information’s ‘Information Fair Trader Scheme’ (IFTS). If you think that the BGS has not met its commitments to any part of this scheme you should in the first instance follow the complaints procedure described above. If you then still believe that your grievance has not been fairly and adequately dealt with by the BGS, you may complain to the Office of Public Sector Information.

• Office of Public Sector Information
• Information Fair Trader Scheme (IFTS)